The through-line is always the human.
My career has never fit neatly into one lane — and that's intentional. I began in IT Risk at a Big 4 firm, where I learned to think in systems, identify what's broken before it breaks, and communicate complex findings to executives who needed clarity, not jargon.
Work in design and a growing fascination with user behavior pulled me into UX research — a decade of understanding how real people interact with complex technology, most of it in security and compliance. At IBM, working in data security and privacy gave me direct exposure to the governance and compliance challenges now central to responsible AI deployment.
When I began working on AI projects directly — AI Security and AI Case Summarization — everything clicked. This moment in history is exactly what my career was made for.
“Mark worked extremely well on cross-functional teams; his friendly approach to problem solving won him many friends at the company at all levels.”
— Inga Wisniewski, UX Lead, Cell Signaling Technology
“I directly reported to Mark when I first started out at IBM. Much of what I learned at the early stages was a result of constant discussion and feedback with Mark. He helped me establish the basic professional and technical foundation. Mark brought the necessary focus to projects and exhibited the fundamental trait of empathy to his reportees and fellow colleagues.”
— Sudhir Kumar, UX Researcher, IBM
